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☎ 361.494.1301
✉ info@lonestarcharacters.com
📍Servicing Austin and Central Texas

We can't wait to make your next special event in Austin, TX, exciting and magical!

Frequently Asked Questions

FAQ

Fill out our booking request form here or give us a call and our dedicated team of event planners can help you book over the phone!
For Custom Bookings or Special requests, please call us at (361) 494-1301. Please note that custom character requests may incur additional fees.
A non-refundable deposit and signed booking agreement are required to reserve your booking date, time, and character.
We service the Greater Austin Area and Central Texas!
Travel fees may apply depending on your booking length and location. Please contact us with specific questions or for more information.
Our prices are based on the length of time, event location, and number of characters booked.
We provide high-quality and authentic performances and work hard to pay our performers and event assistants a living wage.
We do not base our pricing on the number of activities performed during an event, nor do we guarantee that any number of activities will be performed at your event. Themed activities are included in your package for no additional cost.
We recommend booking at least 4 to 6 weeks in advance! The earlier you submit your request, the better.
We cannot promise that we can service last-minute bookings, so planning will help guarantee a spot on our booking calendar.
Our characters can perform at various venue types, from public to private. We can perform in private residences, community centers, public parks, restaurants, party rooms in activity centers, and many more.
Please keep in mind the privacy of the party area, as our characters may have trouble entertaining if there is too much going on around the event space.
Unfortunately, due to our high volume of bookings, we cannot guarantee any specific outfit will be available for a character. Characters will arrive in one of their outfit options as shown on our Characters page.
We recommend the character arrive no sooner than 30 minutes past the scheduled start time of the event!
That way, all your guests have time to arrive and get settled in the party space before the character arrives to begin the fun!

Our characters are fully functional and bring everything they need for their activities! Unless otherwise specified, we will bring all supplies for the activities chosen for your booking.
We ask that you prepare a space for the character and guests to sit during the story time and games, and have a chair and table available for temporary tattoos/mini makeovers, if applicable.
Certain characters with heavier costumes or masks will require a 5-minute break in an indoor air-conditioned space away from and out of sight of any party guests or children. We will inform you if your character will require a break and if you need to provide a break space upon booking.
The performer(s) and event assistant will send you a text message with their ETA when they depart for your party. Before their arrival time, we recommend prepping your guests to gather in the designated performance area.
Upon arrival, the Event Assistant will check in with you and confirm the rundown of activities. From there, the character will begin their activities, and the party will commence.
We recommend concluding the character’s visit by performing our special birthday ceremony, taking photos, and singing Happy Birthday, which typically takes the last 10 to 15 minutes of the party time.
This way, we can say our goodbyes and make our exit just as kids begin eating cake. Serving cake at the end of the visit also helps to distract any kiddos if they have a hard time saying goodbye to their favorite character.
While we do highly recommend cake cutting at the end, we are happy to adjust our itineraries as needed!
Gratuity is always appreciated but never expected! If your performer did an exceptional job, you may tip whatever you see fit. An average tip is $25 per performer/event assistant per hour.
Tips are always split evenly between all cast members who work your event.
Give us a call as soon as you can! We will be happy to reschedule your booking for you. We will apply your booking deposit to a new available date.
Booking deposits are non-refundable. There are no exceptions. If you do need to cancel or reschedule your event, please let us know as soon as possible, and no later than 24 hours before your scheduled start time.
Cancellation or Rescheduling Fees may apply. Please refer to our Terms of Service for more information.
Give us a call or shoot us a message and we’d be happy to answer any other questions you may have!