Frequently Asked Questions

Fill out our booking request form here or give us a call and our dedicated team of event planners can help you book over the phone!

For Custom Bookings or Special requests, please fill out the Custom Bookings form on our Services page, or give us a call at (361) 494-1301! We can help you schedule the perfect party package of your dreams!

A non-refundable deposit and signed booking agreement are required to reserve your booking date, time, and character.

We service the Greater Austin Area and Central Texas!

More specifically, anywhere within a 20-mile radius of our 78745 South Austin Headquarters will have no travel fees. Here is a list of zip codes we service that will not have mileage or travel fees: 78701, 78702, 78703, 78704, 78705, 78721, 78722, 78723, 78731, 78733, 78734, 78735, 78736, 78737, 78738, 78739, 78741, 78744, 78745, 78746, 78747, 78748, 78749, 78751, 78752, 78753, 78754, 78756, 78757, 78758, 78759, 78610

Any events not included in the above list may be subject to mileage and travel fees. Mileage fees are calculated at $1 per mile one way. Any trips over 1 Hour in length will incur a $10 Travel fee per performer/event assistant to cover their drive time to and from your event.

Additionally, any events over 100 Miles away or with a travel time greater than 2 Hours will be subject to our day rate to accommodate for performer travel and lodging. If your event is over 100 Miles or 2 Hours away, please contact us for further information.

We can accommodate custom character requests for an additional cost! Give us a call and chat with one of our expert party planners about your event and request!

Please note that all custom character requests must be made at least 2 months in advance of the event date, if not earlier. We will require time for our staff to source any necessary costume pieces or party supplies.

Our prices are based on the length of time and number of characters booked.

We provide high-quality and authentic performances and work hard to pay our performers and event assistants a living wage.

We do not base our pricing on the number of activities performed during an event, nor do we guarantee any number of activities will be performed at your event. Activities are included in your package for no additional cost*.

*Premium Activity options will have an additional charge per child to account for supplies and specialty training for our performers.

We recommend booking at least 4 to 6 weeks in advance! The earlier you submit your request, the better.

We cannot promise that we can service last-minute bookings, so planning will help guarantee a spot on our booking calendar. Any bookings submitted less than 1 week before the event date will be subject to a $50 late booking fee. There are no exceptions.

Our characters can perform at various venue types, from public to private. We can perform in private residences, community centers, public parks, restaurants, party rooms in activity centers, and many more.

Please keep in mind the privacy of the party area, as our characters may have trouble entertaining if there is too much going on around the event space.

That's completely fine! We have pre-planned party outlines that contain a good variety of our most popular activities and performances. When booking, please make sure to specify that you have no preference on activities that will be performed at your event, and we will be sure to do one of our pre-planned party outlines!

Otherwise, give us a call and one of our expert party planners can talk through your event vision and help you decide which activities would be best for your party!

Unfortunately, due to our high volume of bookings, we cannot guarantee any specific outfit will be available for a character. Characters will arrive in one of their outfit options as shown on our Characters page.

Our pricing is based on the length of time and not the number of activities performed. We are happy to remove activities from your itinerary and treat your event as a meet and greet if desired.

We recommend the character arrive no sooner than 30 minutes past the scheduled start time of the event! This way, all your guests have time to arrive and get settled in the party space before the character arrives to begin the fun!

Additionally, if you will be serving a meal for your guests, we recommend the character arrives 1 Hour after the scheduled start time of the event. This will allow for all guests to eat and socialize before the character arrives to begin their performance and activities.

Our team of expert event planners can always help make recommendations on the best way to structure your event! If you’re unsure, give us a call!

Our characters are fully functional and bring everything they need for their activities! Unless otherwise specified, we will bring all supplies for the activities chosen for your booking.

We ask that you prepare a space for the character and guests to sit during the story time and games, and have a chair and table available for temporary tattoos/mini makeovers, if applicable.

Certain characters with heavier costumes or masks will require a 5-minute break in an indoor air-conditioned space away from and out of sight of any party guests or children. We will inform you if your character will require a break and if you need to provide a break space upon booking.

Prior to their arrival, the performer(s) and event assistant will call you when they are 10 minutes away from your event location. At this time, we recommend prepping your guests to gather in the designated performance area.

Upon arrival, the Event Assistant will check in with you and confirm the rundown of activities. From there, the character will begin their activities and the party will commence.

We recommend concluding the characters visit by taking photos, singing Happy Birthday and performing our special ceremony, which typically takes the last 10 to 15 minutes of the party time.

This way, we can say our goodbyes and make our exit just ask kids begin eating cake. Serving cake at the end of the visit also helps to distract any kiddos if they have a hard time saying goodbye to their favorite character.

We do highly recommend cake cutting at the end, however, we are happy to adjust our itineraries as needed!

Gratuity is always appreciated but never expected! If your performer did an exceptional job, you may tip whatever you see fit. An average tip is $15 to $20 per performer/event assistant per hour. Tips are always split evenly between all cast members who work your event.

Give us a call as soon as you can! We will be happy to reschedule your booking for you. We will apply your booking deposit to a new available date.

Booking deposits are non-refundable. There are no exceptions. If you do need to cancel your event, please let us know as soon as possible, and no later than 24 hours before your scheduled start time. Cancellations made over 24 hours in advance will have their final balance fully refunded.

Cancellations made less than 24 hours in advance will receive a partial refund of their final deposit. Our cast members have set aside their time for your booking and will be compensated for wasted time.

Give us a call or shoot us a message and we’d be happy to answer any other questions you may have!